Service Advisor - Highlands Audi

As a Service Advisor you will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repair.  You are the principle point of contact for all customer communication while the vehicle is in the care of the centre.

It is initially a 2 year programme giving a fantastic overview of each department within the dealership, providing you the best foundations for a long term and successful career.

The role itself is focused around delivery of “customer delight” everything we do within our dealerships whether it be sales, service or maintenance of vehicles is structured to ensure that our service lives up to our customers’ expectations.

What might a typical day in this job look like?

Day to day duties within the role include:

  • Up selling – promote and sell products
  • Customer service – focal point of contact to customers for servicing over telephone and face to face, arranging bookings and appointments, walking customers through damage checks.
  • Administration – Book service appointments, prepare invoices, process warranty claims
  • Teamwork – liaising with the workshop, management and customer You will be heavily involved in working with all departments; processing paperwork, using databases and bringing a friendly and energetic approach to your daily work.

What will I learn? On completion of the programme you will receive the following qualifications:

  • VCQ Advanced in Service advisor
  • Intermediate Key and Core Skills Certificates
  • IMI Intermediate Technical Certificate and IMI Advanced Diploma
  • Advanced Apprenticeship Completion Certificate

What qualification or qualities are required?

A minimum of three GCSE's grades A-C (New Grades 4 – 9) in English, Maths and Science or the equivalent, including Level 2 Functional Skills. For Scottish grades, we accept a minimum of National 4 Pass.  Without these grades, your application cannot be considered. In return we will train you to the highest standard using the best people and resources available both in the workplace and in our academy.

Motor Vehicle experience is not essential however retail; customer service or administration skills would certainly be advantageous.

To apply visit:

Posted by DYW I&C on 5 July 2018 at 10:57

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Please Note: There will be some instances where funding will be required to access a service listed in this directory. Application for this requires to be made following appropriate Highland Council and/or NHS assessment for Adult Services and consequent resource allocation procedures. Further information on accessing services can be obtained from your local Adult Services Team.