Title of Job: Housing Apprentice (20-24 years old)
Location: Inverness (with training in Glasgow)
Salary: £15,925 (fixed term contract 24 months)
Title of Line Manager: Housing Services Officer
2. JOB PURPOSE
The Housing Apprentice will undertake and gain experience in a variety of general housing tasks within Albyn Housing Society, to undertake and achieve the Modern Apprentice Level 2 SVQ in Housing Practice (SCQF Level 6)
With training the Modern Apprentice will be able to:
1. Provide an efficient and effective support to the Housing team by providing advice to customers on a range of general housing and maintenance related issues.
2. Process and administer a range of activities to ensure the smooth and efficient delivery of excellent customer services to tenants, customers, colleagues and internal/external personnel.
3. To support team administrative activities and ensure accurate record keeping using IT systems.
4. Provide reception cover on a rotational basis as required.
3. MAIN ACTIVITIES
1. Support colleagues within the Customer Service team in their roles to ensure a high standard of tenant and customer service.
2. Provide appropriate advice and assistance to tenants and housing applicants and to respond to any other housing related enquiries, liaising with the appropriate colleagues.
3. Receive enquiries from tenants and customers and ensure that they are actioned in the appropriate and timely manner.
4. Log and progress repairs and maintenance enquiries from tenants.
5. Receive rent payments from tenants both in person and over the phone.
6. Assist Housing Officers with arrears cases
7. Assist with the administration of anti-social behaviour cases
8. Assist with the preparation of all documentation associated with new tenancies, including offer letters and tenancy agreements and ensure that all information is properly recorded.
9. Carry out any other duties as reasonably required.
Use this link to apply now! www.albyhousing.org.uk
|SummaryofTermsModernApprenticeHousing.docx||June 07, 2018|
|HousingApprenticeCS38PersonSpecification.docx||June 07, 2018|
Posted by DYW I&C on 7 June 2018 at 09:20