Business Administration Apprenticeship - Highland Residential

Business Administration Apprentice 16-19 year olds

Modern Apprentice Salary: £15,925 per annum / £8.75 per hour

5 days per week comprising: 35 hours

Fixed term contract: 2 years

Location: Invergordon

Closing date for applications is Wednesday 14th February 2018

Interviews held on Wednesday 28th February 2018 Sustaining local communities is at the heart of everything Highland Residential do and having a team of talented people, who bring professionalism and integrity to our business services, is paramount. If you believe in providing better and more affordable homes and property services to our communities and want to make a positive lasting impact through your work then apply for this opportunity now.

Job Purpose:

The Factoring Services Administration Assistant provides assistance with the day to day delivery and administration of factoring services to Highland Residential customers, in compliance to legislation and internal policy and procedures. Ensuring that the factored service provided is to the highest standard.

Major Tasks:

1. As a first point of contact the Factoring Administration Assistant is required to deliver exceptional levels of customer service at all times.

2. To effectively use the in-house factoring database and portal for maintaining detailed customer/development records.

3. Assist the Factoring Services Coordinator with the preparation of business documentation, customer statements and invoices.

4. To appropriately log and issue work orders as prioritised by the FSO /FSA.

5. Answer and deal appropriately with customer / stakeholder email, phone calls, letters and visitor enquiries. To address customer complaints correctly and in line with guidance and internal procedures.

6. Provide sales and marketing support and assist in implementing marketing and sales activity.

7. Deliver exceptional standards when maintaining paper and electronic documents and files.

Main Activities:

1. Ensuring tasks are delivered to the agreed standards.

2. Providing clear and factual information to customers.

3. Ensuring that accurate computerised and manual records are maintained for budgetary and audit purposes.


file MA_Factoring_Administration_Assistant_Application_Form.doc January 25, 2018

Posted by DYW I&C on 25 January 2018 at 14:29

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Please Note: There will be some instances where funding will be required to access a service listed in this directory. Application for this requires to be made following appropriate Highland Council and/or NHS assessment for Adult Services and consequent resource allocation procedures. Further information on accessing services can be obtained from your local Adult Services Team.